Chrysalis Shipping Policy

Thank you for shopping with Chrysalis!
We want to ensure that your shopping experience is smooth and convenient, including the delivery of your purchased items.
This Shipping Policy outlines the details of our shipping process and procedures.

1. Shipping Methods and Timing:
Standard Shipping: We offer standard shipping for all orders, which typically takes 3-5 business days for delivery.
Please note that delivery times may vary based on your location and any unforeseen circumstances, such as weather-related delays or holidays.

2. Order Processing Time:
Processing Period: Orders are typically processed within 8 hours to 2 business days from the time your order is placed.
Please note that processing times may be longer during peak shopping seasons or when there are high order volumes.

3. Shipping Costs:

Standard Shipping: We offer a flat-rate shipping fee for standard shipping, which varies based on your location and the total value of your order.

4. Tracking Information:
Order Tracking: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package's progress.

5. Shipping Restrictions:
International Shipping: We currently offer shipping within New Zealand & Australia. Please note that international orders may be subject to customs duties, taxes, or other fees, which are the responsibility of the recipient.

6. Address Accuracy:

Important Note: It is essential to provide accurate and complete shipping information, including your name, address, and contact details.
We are not responsible for delays or additional charges resulting from incorrect or incomplete address information.

7. Lost or Delayed Shipments:

Lost Shipments: In the rare event that your package is lost in transit, please contact our team. We will initiate an investigation with the shipping carrier and work to resolve the issue.

b. Delayed Shipments:

While we strive to meet estimated delivery times, please understand that unexpected delays may occur. We appreciate your patience in such cases.

8. Contact Us:
If you have any questions or concerns about our Shipping Policy, please reach out to our team at bookings@chrysalis.co.nz or 09 424 4559. We're here to help!

Please note that this Shipping Policy is subject to change without prior notice. We recommend reviewing this policy whenever you make a purchase.

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