Privacy & Security Policy


Chrysalis is committed to protecting the privacy of personal information you might provide via the Chrysalis website. This policy explains how we manage personal information and the security precautions taken.

Collection of personal information

Chrysalis collects information about online customers and other website users, including:

  • personal information provided voluntarily when completing a booking or other online transaction

  • website usage information through tracking individual website users' click behaviour

  • aggregated data, measuring traffic to the websites but not relating to you personally

If you choose not to provide personal information when requested, certain services may not be available to you online. Details including your name, address, email address, telephone number and credit card number may be required in order to process your online transaction.

Protection of personal information

When you purchase products or gift vouchers a secure server is used. Chrysalis uses industry standard data encryption for transmission of any personal information including credit card details you provide online. Known as SSL (Secure Sockets Layer) protocol, you can check this is active by looking for

the padlock symbol on many browsers. SSL allows a secure connection between your web browser and our web server, using a private (or secret) key to encrypt the information. This encryption provides greater consumer protection than many forms of offline credit card payment.

Chrysalis EB Limited makes no warranty in respect of the effectiveness of encryption used and Chrysalis EB Limited is not responsible for events arising from unauthorised access of the information you provide.

Use of information

Chrysalis EB Limited collects personal information for the following purposes:

  • to assist in providing the services you request, including treatment bookings

  • to process any communications you request

  • internal research

  • to verify your identity and assist you if you forget your login or password details on any websites

  • any other use that you authorise

Disclosure of personal information

Chrysalis EB Limited will not sell, or allow third parties access to your information without your approval. However, from time to time Chrysalis EB Limited may disclose information collected to:

  • government agencies and departments for the purpose of meeting their requirements

  • communications agencies used to fulfill your communication requests

  • trusted business partners, provided Chrysalis has your prior authorisation, to help us process the information for specific projects

Otherwise, your information will not be passed on to any other third party unless it is authorised or required by law. Disclosures may include the transfer of your personal information between countries.

Access to and correction of information

You may request access to and correction of your information, or request Chrysalis access and correct your information, at any time. If you have registered as a user on the Chrysalis website, you may access and update your information by logging in with your username and password. If at any time you are unsure of how to access or correct your information, please email us at

Material changes

When Chrysalis materially modifies this Privacy and Security Policy, a notice will be placed on Chrysalis’s home page. We also recommend you routinely review this Privacy and Security Policy to understand how we manage the personal information that you provide.

Contact details

If you have any questions about the privacy and security of your personal information, please contact us. See our details below