Postage & Delivery

Chrysalis will endeavour to despatch all gift voucher and product orders on the same day if the order is placed before 1pm. This only applies on normal business days, i.e. Monday-Friday, excluding Bank Holidays. Delivery times are totally reliant on New Zealand Post and cannot be guaranteed.
*All Gift Vouchers are despatched via CourierPost $5.50.
**Products are despatched via CourierPost and postage cost varies depending on weight
***Although Chrysalis takes great effort in supplying your products as quickly as possible, please note that delivery times may vary.

Returns Policy

Chrysalis strives to ensure you are satisfied. If you are not happy with your product on receipt, please return the goods within 10 days for a full refund. Unfortunately we cannot refund goods that have been opened. The customer is responsible for any shipping charges on returned goods unless the return is an error on behalf of Chrysalis EB ltd

We want you to love what you've ordered. If something isn't right, let us know. Gift vouchers are non refundable or redeemable for cash. All vouchers have an expiry date of 12 months from purchase. Email us your questions on info@chrysalis.co.nz or call us on +64 9 424 4559 Tuesday to Saturday 9.00am - 5.00pm.

Privacy Policy

Collection of personal information
Chrysalis collects information about online customers and other website users, including:

personal information provided voluntarily when completing a booking or other online transaction
website usage information through tracking individual website users' click behaviour
aggregated data, measuring traffic to the websites but not relating to you personally

If you choose not to provide personal information when requested, certain services may not be available to you online. Details including your name, address, email address, telephone number and credit card number may be required in order to process your online transaction.

Protection of personal information
When you purchase products or gift vouchers a secure server is used.
Chrysalis uses industry standard data encryption for transmission of any personal information including credit card details you provide online. Known as SSL (Secure Sockets Layer) protocol, you can check this is active by looking for the padlock symbol on many browsers. SSL allows a secure connection between your web browser and our web server, using a private (or secret) key to encrypt the information. This encryption provides greater consumer protection than many forms of offline credit card payment.
Chrysalis EB Limited makes no warranty in respect of the effectiveness of encryption used and Chrysalis EB Limited is not responsible for events arising from unauthorised access of the information you provide.

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Whangaparaoa
09 424 4559

Browns Bay
09 475 5987

Locations
739 Whangaparoa Road,
Whangaparoa, Hibiscus Coast
PH 09 424 4559
bookings@chrysalis.co.nz

761B Beach Road,
Browns Bay, Auckland
PH 09 475 5987
brownsbay@chrysalis.co.nz

We'd love to hear from you. If you have any questions or feedback on or about your
treatment or about Chrysalis, please fill out the form below.
We will get back to you as soon as we can.

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